Dashboard

šŸ˜ļø 10 GPs Assigned
ā„¹ļø
Welcome to your Case Worker Dashboard! You are responsible for 10 Gram Panchayats in Bengaluru Urban district. Applications from your assigned GPs will appear here for processing on government portals. Your average processing time is 2.5 hours per application.

Pending Applications

šŸ“‹
12
Awaiting processing

Processing

āš™ļø
8
In government portals

Completed Today

āœ…
23
Successfully processed

Avg Processing Time

ā±ļø
2.5 hrs
Per application

Recent Applications

šŸ”
Application ID Applicant Details Service Type GP / Agent Status Submitted Actions
APP-2024-001234
Priya Sharma Female ā€¢ 28 yrs ā€¢ 9876543210
šŸ“œ Caste Certificate
Hosakote GP Agent: Suresh M
ā³ Pending 2 hours ago
APP-2024-001233
Ravi Kumar Male ā€¢ 35 yrs ā€¢ 9876543211
šŸ“‹ Income Certificate
Devanahalli GP Agent: Manjula K
āš™ļø Processing 3 hours ago
šŸ“‹
New Applications Queue - These applications are pending and need to be processed on government portals. Click "Process" to start working on an application. Remember to update the status after submitting to the portal.

Pending Applications (12)

Application ID Applicant Details Service Type GP / Agent Documents Submitted Actions
āš™ļø
Applications in Processing - These applications have been submitted to government portals and are being processed. Update their status when you receive updates from the portal.

Processing Applications (8)

Application ID Applicant Details Service Type Portal Portal Reference Expected Date Actions
ā“
Applications with Queries - These applications require additional information or documents. Contact the agent to resolve queries quickly.

Query Raised (3)

Application ID Applicant Details Service Type Query Details Raised On Agent Contact Actions
āœ…
Completed Applications - Successfully processed applications. Documents can be downloaded and shared with agents.

Completed Applications

šŸ”
Application ID Applicant Details Service Type GP / Agent Completed On Certificate Actions
šŸ˜ļø
Your Assigned Gram Panchayats - You are responsible for processing applications from these 10 GPs. Each GP has one or more agents who submit applications on behalf of citizens.

Hosakote GP

Active

Agent: Suresh M (ID: AG-0385)
Contact: 9876543210
Taluk: Hosakote

45
Total Applications
3
Pending

Devanahalli GP

Active

Agent: Manjula K (ID: AG-0392)
Contact: 9876543211
Taluk: Nelamangala

38
Total Applications
2
Pending

Yelahanka GP

Active

Agent: Krishna R (ID: AG-0398)
Contact: 9876543212
Taluk: Yelahanka

52
Total Applications
1
Pending

Jakkur GP

Active

Agent: Fatima B (ID: AG-0405)
Contact: 9876543213
Taluk: Yelahanka

28
Total Applications
2
Pending

Dasanapura GP

Active

Agent: Venkatesh S (ID: AG-0412)
Contact: 9876543214
Taluk: Bengaluru North

33
Total Applications
1
Pending

Kengeri GP

Active

Agent: Lakshmi P (ID: AG-0419)
Contact: 9876543215
Taluk: Bengaluru South

41
Total Applications
1
Pending
šŸ“ˆ
Your Performance Metrics - Track your processing efficiency, application completion rates, and average processing times across different service types.

Monthly Target

šŸŽÆ
85%
425 of 500 completed

Success Rate

āœØ
92%
Applications approved

Query Resolution

āš”
1.2 days
Average resolution time

Efficiency Score

šŸ†
4.5/5
Performance rating
šŸ“Š Performance Chart - Processing Times by Service Type (Chart visualization would go here)

šŸ“‹ Application Processing Guidelines

Follow these steps when processing applications:

  • Verify all required documents are attached
  • Check applicant details match with documents
  • Submit to appropriate government portal within 24 hours
  • Update application status immediately after portal submission
  • Note the portal reference number for tracking
  • Set expected completion date based on service SLA

šŸŒ Government Portal Access

Portal credentials and links:

  • Seva Sindhu: For general certificates - sevasindhu.karnataka.gov.in
  • Sakala: For time-bound services - sakala.kar.nic.in
  • Bhoomi: For land records - bhoomi.karnataka.gov.in
  • E-District: For district services - edistrict.karnataka.gov.in

āš ļø Never share portal credentials with anyone

ā“ Query Resolution Process

When a query is raised:

  • Contact the agent within 2 hours of query
  • Clearly explain what additional information is needed
  • Set a deadline for query resolution (max 48 hours)
  • Follow up if no response within 24 hours
  • Escalate to supervisor if query remains unresolved