State Overview - Karnataka
System Live
31
β 100%
Active Districts
240+
Taluks
6,012
Total GPs
97.2%
Coverage
6,012
β 3.2%
Active Agents
347
New This Month
892
Low Credits
165
GP Vacancies
18,03,600
β 12.5%
Monthly Applications
60,120
Daily Avg
94.3%
Success Rate
2.4 days
Avg Time
βΉ9.18 Cr
β 15.3%
Monthly Revenue
βΉ30.07 L
Daily Avg
βΉ1.50 Cr
Agent Comm.
βΉ50.35 L
Platform Fee
983
β 2.1%
Total Staff
1,302
Case Workers
434
Telecallers
186
Managers
β‘
β 0.2%
99.8%
System Uptime
234ms
Avg Response
31/31
APIs Active
47
Open Tickets
Karnataka District Performance Heat Map
πΊοΈ
Interactive Karnataka Map
Click on any district to view detailed analytics
Real-time Application Flow
π Live Application Processing Chart
Revenue Trend Analysis
π Revenue Growth Chart
Top Performing Districts - October 2024
| Rank | District | Taluks | GPs | Active Agents | Monthly Applications | Revenue | Success Rate | Actions |
|---|---|---|---|---|---|---|---|---|
| π 1 |
Bengaluru Urban
Capital District
|
8 | 412 |
847
+23 this month
|
32,450
β 12.3%
|
βΉ97.35 L
βΉ3.24 L/day
|
94.5% | |
| π₯ 2 |
Mysuru
Heritage City
|
7 | 316 |
623
+18 this month
|
24,892
β 8.7%
|
βΉ74.68 L
βΉ2.49 L/day
|
93.2% | |
| π₯ 3 |
Belagavi
Second Capital
|
10 | 487 |
542
+15 this month
|
21,678
β 6.4%
|
βΉ65.03 L
βΉ2.17 L/day
|
92.8% |
Bharat Mithra Hierarchy Structure
Administrative Structure of Karnataka
Bharat Mithra follows the administrative hierarchy of Karnataka state. The system is structured to ensure efficient service delivery from the state level down to the gram panchayat level where citizens receive services.
State
ποΈ
Karnataka
1 State
Districts
π’
31 Districts
District Staff: 983
Taluks
ποΈ
240+ Taluks
Administrative Units
Gram Panchayats
π‘
6,012 GPs
Agents: 6,012
How the System Works:
1. State Level (Karnataka)
β’ Central command center for entire state
β’ Policy making and oversight
β’ Financial management and settlements
β’ Performance monitoring across all districts
2. District Level
β’ 31 districts manage their respective areas
β’ District staff process applications
β’ Case workers handle GP applications
β’ Direct reporting to state level
3. Taluk Level
β’ 240+ taluks across the state
β’ Administrative subdivision of districts
β’ Coordination between district and GPs
β’ No direct processing (flows to district)
4. Gram Panchayat Level
β’ 6,012 GPs with 6,012 agents
β’ Direct citizen interaction point
β’ Agents help citizens apply for services
β’ Applications flow to district for processing
Application Processing Flow:
π€
Citizen
π¨βπΌ
GP Agent
π¨βπ»
District Case Worker
ποΈ
Government Portal
β
Status Update
π¨βπΌ
Agent Notifies
π
Citizen
π
Coverage
97.2%
GP Coverage with Agents
5,847
GPs with Agents
165
Vacant GPs
1.92
Avg Agents/GP
π’
Districts
73
Average Staff per District
42
Case Workers
14
Telecallers
6
Managers
ποΈ
Taluks
8
Average Taluks per District
25
GPs per Taluk
47
Agents per Taluk
1,062
Apps per Taluk
District Management - All 31 Districts
π
31
Total Districts
28
High Performance
3
Needs Attention
240+
Total Taluks
Bengaluru Urban
Top Performer
8
Taluks
847
Agents
412
GPs
Revenue
βΉ97.35 L
Success Rate
94.5%
Bengaluru Rural
High Performer
4
Taluks
312
Agents
294
GPs
Revenue
βΉ45.23 L
Success Rate
91.2%
Ramanagara
Good Performance
4
Taluks
189
Agents
142
GPs
Revenue
βΉ28.34 L
Success Rate
89.8%
Kolar
High Performer
5
Taluks
278
Agents
208
GPs
Revenue
βΉ41.67 L
Success Rate
92.1%
Chikkaballapur
Average
6
Taluks
234
Agents
199
GPs
Revenue
βΉ35.10 L
Success Rate
87.3%
Mysuru
High Performer
7
Taluks
623
Agents
316
GPs
Revenue
βΉ74.68 L
Success Rate
93.2%
Mandya
Good Performance
7
Taluks
389
Agents
234
GPs
Revenue
βΉ58.35 L
Success Rate
90.7%
Hassan
Good Performance
8
Taluks
456
Agents
258
GPs
Revenue
βΉ68.40 L
Success Rate
91.9%
Kodagu
Average
3
Taluks
123
Agents
96
GPs
Revenue
βΉ18.45 L
Success Rate
88.2%
Chamarajanagar
Average
4
Taluks
178
Agents
120
GPs
Revenue
βΉ26.70 L
Success Rate
86.5%
Dakshina Kannada
High Performer
5
Taluks
489
Agents
237
GPs
Revenue
βΉ58.69 L
Success Rate
91.5%
Udupi
Good Performance
3
Taluks
267
Agents
158
GPs
Revenue
βΉ40.05 L
Success Rate
90.3%
Uttara Kannada
Good Performance
11
Taluks
345
Agents
208
GPs
Revenue
βΉ51.75 L
Success Rate
89.8%
Belagavi
High Performer
10
Taluks
542
Agents
487
GPs
Revenue
βΉ65.03 L
Success Rate
92.8%
Dharwad
Good Performance
5
Taluks
312
Agents
187
GPs
Revenue
βΉ46.80 L
Success Rate
90.5%
Haveri
Good Performance
7
Taluks
289
Agents
208
GPs
Revenue
βΉ43.35 L
Success Rate
89.7%
Gadag
Average
5
Taluks
198
Agents
122
GPs
Revenue
βΉ29.70 L
Success Rate
87.2%
Vijayapura
Good Performance
5
Taluks
367
Agents
223
GPs
Revenue
βΉ55.05 L
Success Rate
91.1%
Bagalkot
Average
6
Taluks
278
Agents
187
GPs
Revenue
βΉ41.70 L
Success Rate
88.9%
Kalaburagi
Good Performance
7
Taluks
412
Agents
348
GPs
Revenue
βΉ61.80 L
Success Rate
90.2%
Bidar
Average
5
Taluks
234
Agents
175
GPs
Revenue
βΉ35.10 L
Success Rate
87.6%
Raichur
Needs Attention
5
Taluks
298
Agents
228
GPs
Revenue
βΉ28.45 L
Success Rate
78.3%
Koppal
Needs Attention
4
Taluks
189
Agents
139
GPs
Revenue
βΉ22.35 L
Success Rate
76.9%
Yadgir
Needs Attention
3
Taluks
145
Agents
122
GPs
Revenue
βΉ18.75 L
Success Rate
75.2%
Tumakuru
High Performer
10
Taluks
467
Agents
326
GPs
Revenue
βΉ56.04 L
Success Rate
90.3%
Chitradurga
Good Performance
6
Taluks
289
Agents
193
GPs
Revenue
βΉ43.35 L
Success Rate
89.1%
Davanagere
Average
6
Taluks
267
Agents
226
GPs
Revenue
βΉ40.05 L
Success Rate
87.8%
Vijayanagara
Average
6
Taluks
267
Agents
226
GPs
Revenue
βΉ40.05 L
Success Rate
87.8%
Shivamogga
Good Performance
7
Taluks
378
Agents
265
GPs
Revenue
βΉ56.70 L
Success Rate
91.4%
Chikkamagaluru
Average
7
Taluks
223
Agents
140
GPs
Revenue
βΉ33.45 L
Success Rate
88.6%
Ballari
Good Performance
7
Taluks
345
Agents
270
GPs
Revenue
βΉ51.75 L
Success Rate
90.9%
Staff Management - District Level Operations
π
Admin staff
Accounts1
Admin Staff
1
Accounting staff
Accounting staff
Accounts1
Accounting Data management of state
1
Accounting staff
IT Staff
Main Controller of IT3
Total Management Personnel
3
IT Staff
District Controllers
Leadership31
Total Management Personnel
31
District Controllers
Management Staff
Leadership62
Total Management Personnel
31
District Managers
31
Assistant Managers
Case Workers
Operations602
Application Processing Staff
Average per District
20 Case Workers
GPs per Worker
~10 GPs
Daily Processing
196 Apps/Worker
Telecallers
Support190
Customer Support Team
Average per District
3 Telecallers
GPs per Telecaller
~30 GPs
Daily Call Volume
85 Calls/Day
Accounting Staff
Finance31
Financial Operations Team
31
Accounting Managers
62
Accounting Staff
Support Staff
Technical62
Technical & Administrative Support
Average per District
2 Support Staff
Ticket Resolution
1.2 hrs avg
Staff Summary
Overall983
Total District Staff
Management
8.2%
Case Workers
57.6%
Telecallers
19.2%
Accounting
4.1%
Support Staff
10.9%
District Staff Overview
| District | Managers | Case Workers | Telecallers | Accounting | Support | Total Staff | Performance | Actions |
|---|---|---|---|---|---|---|---|---|
| Bengaluru Urban | 6 | 42 | 14 | 3 | 8 | 73 | Excellent | |
| Mysuru | 6 | 39 | 13 | 3 | 7 | 68 | Excellent | |
| Belagavi | 6 | 41 | 14 | 3 | 7 | 71 | Good |
Agent Network Management
π
π₯
β 3.2%
6,012
Active Agents
347
New (30 days)
423
Inactive
98.2%
Retention Rate
β οΈ
Alert
892
Low Credit Agents
234
<βΉ100< /div>
456
βΉ100-βΉ300
202
βΉ300-βΉ500
π
Elite
156
Super Performers
500+
Apps/Month
βΉ15K+
Avg Commission
4.8β
Avg Rating
π
Coverage
97.2%
GP Coverage
5,847
With Agents
165
Vacant GPs
1.92
Agents/GP Avg
π°
Credits
βΉ2.34 Cr
Total Agent Credits
βΉ2,082
Avg Balance
βΉ34.5 L
Added Today
1,234
Recharges Today
π
Growth
423
Recruitment Target
Q1 2025
Timeline
82%
Achieved
78
Remaining
Agent Performance Distribution
π Agent Performance Bell Curve
District-wise Agent Distribution
π Agent Distribution Chart
Top Performing Agents - October 2024
| Rank | Agent Details | Location | Monthly Stats | Financial | Rating | Status | Actions | |
|---|---|---|---|---|---|---|---|---|
| π 1 |
Suresh Kumar
AGT-BLR-1234
π± 98765-43210
|
Bengaluru Urban
Koramangala GP
|
687 Applications
Success: 94.8%
β 23% growth
|
βΉ20,610 earned
Credits: βΉ3,450
Revenue: βΉ1.03L
|
βββββ
4.9/5.0
|
Elite Agent |
Vacant Gram Panchayats (165)
Raichur District
23 Vacant GPs
Koppal District
18 Vacant GPs
Financial Control Center
Overview
Revenue Analytics
Settlements
Agent Credits
Transactions
Forecasting
Audit Trail
π΅
Live
βΉ28.74 L
Today's Collection
βΉ1.20 L/hr
Current Rate
9,580
Transactions
β 18.5%
vs Yesterday
π¦
Pending
βΉ2.36 Cr
Government Remittance Due
3 days
Due In
31
Districts
βΉ76.13 L
Avg/District
π°
β 22.3%
βΉ1.50 Cr
Agent Commission (MTD)
6,012
Active Agents
βΉ1,334
Avg/Agent
20%
Commission Rate
π
β 15.7%
βΉ50.35 L
Platform Revenue (MTD)
βΉ1.68 L
Daily Avg
6.7%
Profit Margin
βΉ60.42 L
Projected EOM
π³
Credits
βΉ2.34 Cr
Total Agent Credits
βΉ34.5 L
Added Today
1,234
Recharges
βΉ2,082
Avg Balance
π
Growth
15.3%
Revenue Growth (MoM)
βΉ98.2 L
Increase
Q4
Best Quarter
βΉ12 Cr
Annual Target
Revenue Distribution by Component
π© Revenue Components Pie Chart
Agent Commission (20%) | Government Fee (66.7%) | Platform Fee (13.3%)
Daily Revenue Trend (30 Days)
π Revenue Trend Line Chart
District-wise Revenue Contribution
π District Revenue Bar Chart
Service-wise Revenue Split
π Service Revenue Breakdown
Recent High-Value Transactions
| Transaction ID | Timestamp | District | Type | Amount | Agent/Entity | Payment Mode | Status | Actions |
|---|---|---|---|---|---|---|---|---|
| TXN-2024-102456 | Oct 1, 2024 15:32:18 | Bengaluru Urban | Credit Purchase | βΉ50,000 | AGT-BLR-1234 | UPI | Completed | |
| TXN-2024-102455 | Oct 1, 2024 14:28:45 | Mysuru | Govt Settlement | βΉ12,45,000 | District Treasury | NEFT | Processing |
Government Settlement Status
Pending Settlements
βΉ2.36 Cr
31 Districts
This Month Settled
βΉ5.12 Cr
Completed
Next Settlement
3 Days
Oct 4, 2024
Operations Command Center
System Monitoring
API Status
Support Tickets
Maintenance
System Logs
π’
All Systems Operational
99.8%
System Uptime (30 days)
0
Critical Issues
12
Minor Issues
2.4 min
Total Downtime
π
Connected
31/31
Government Portal APIs
Seva Sindhu
β
Active
Sakala
β
Active
e-Janma
β
Active
β‘
β 12%
234ms
Average Response Time
156ms
Best (BLR)
342ms
Worst (Remote)
98.5%
< 500ms
π«
47 Open
324
Support Tickets (Today)
12
Critical
35
High Priority
1.2 hrs
Avg Resolution
πΎ
Storage
68%
Database Usage
6.8 TB
Used
3.2 TB
Available
45 days
Est. Full
π
Secure
0
Security Incidents
2,345
Blocked Attempts
100%
SSL Coverage
A+
Security Rating
Real-time System Monitoring
Server Cluster Status
All Healthy
β
Primary
CPU: 45%
RAM: 62%
β
Secondary
CPU: 38%
RAM: 54%
β
Backup
CPU: 12%
RAM: 28%
Database Performance
Query Performance
Excellent
Storage Used
68% of 10TB
Connection Pool
45% Active
Cache Hit Rate
87%
API Health Monitor
| Seva Sindhu API | 156ms | Online |
| Sakala Portal API | 189ms | Online |
| e-Janma API | 203ms | Online |
| Payment Gateway | 98ms | Online |
| SMS Gateway | 512ms | Slow |
Server Performance (Last 24 Hours)
π CPU & Memory Usage Timeline
Request Volume & Response Time
π Request/Response Analytics
Recent Critical Issues
| Issue ID | Type | Description | Affected District | Priority | Status | Assigned To | SLA | Actions |
|---|---|---|---|---|---|---|---|---|
| ISS-2024-234 | API | Seva Sindhu connection timeout | Bengaluru Urban | Critical | In Progress | Tech Team A | 45 min | |
| ISS-2024-233 | System | High CPU usage on Primary Server | All | High | Monitoring | DevOps Team | 2 hrs |
Service Analytics & Management
Overview
Service Catalog
Performance
Pricing
SLA Monitoring
User Feedback
π
#1 Service
32,450
Caste Certificate
Processing
2.1 days avg
94.5% Success Rate
πΌ
#2 Service
28,890
Income Certificate
Processing
2.3 days avg
93.1% Success Rate
π
#3 Service
24,567
Khata Certificate
Processing
3.2 days avg
91.4% Success Rate
π
New
18,234
Birth Certificate
Processing
1.8 days avg
95.2% Success Rate
ποΈ
Government
15,678
Domicile Certificate
Processing
2.5 days avg
89.7% Success Rate
π
Popular
12,345
Other Services
Processing
2.8 days avg
88.3% Success Rate
Service Demand Trends
π Service Demand Line Chart
Processing Time Analysis
β±οΈ Processing Time Distribution
Complete Service Catalog Performance
| Service Name | Category | Total Applications | Success Rate | Avg Processing Time | Revenue Generated | Pricing | Status | Actions |
|---|---|---|---|---|---|---|---|---|
|
Caste Certificate
CERT-001
|
Certificates |
32,450
β 12.3%
|
|
2.1 days | βΉ48.68 L |
Total: βΉ150
A:βΉ30 | G:βΉ100 |
P:βΉ20
|
Active | |
|
Income Certificate
CERT-002
|
Certificates |
28,890
β 8.7%
|
|
2.3 days | βΉ43.34 L |
Total: βΉ150
A:βΉ30 | G:βΉ100 |
P:βΉ20
|
Active |
SLA Compliance Dashboard
96.5%
Overall SLA Compliance
3.5%
SLA Breaches
2.4 days
Avg Processing Time
Reports & Documentation Center
π
Executive
Executive Summary
High-level overview for Ministers and Chief Secretary with key metrics and insights
π°
Financial
Financial Analysis
Detailed revenue, settlements, and financial performance across all districts
βοΈ
Operations
Operational Report
System performance, uptime, API health, and technical metrics
π
Compliance
Compliance & Audit
Regulatory compliance, audit trails, and governance reports
π
Performance
Performance Analysis
District, agent, and staff performance metrics with comparisons
π―
Custom
Custom Report
Build your own report with custom parameters and filters
Custom Report Builder
Select Report Components
Scheduled Reports
| Report Name | Type | Frequency | Recipients | Next Run | Last Run | Status | Actions |
|---|---|---|---|---|---|---|---|
|
Monthly Executive Summary
REP-SCH-001
|
Executive | Monthly (1st) | Chief Secretary, Ministers | Nov 1, 2024 | Oct 1, 2024 | Active | |
|
Weekly Performance Report
REP-SCH-002
|
Performance | Weekly (Monday) | All District Managers | Oct 7, 2024 | Sep 30, 2024 | Active |
Recent Reports & Documents
| Report Name | Type | Generated By | Date & Time | Size | Recipients | Downloads | Actions |
|---|---|---|---|---|---|---|---|
|
September 2024 Executive Summary
REP-2024-09-001
|
Executive | System Admin | Oct 1, 2024 09:00 AM | 2.4 MB | Chief Secretary, Ministers | 12 |
System Administration & Configuration
General
User Management
Services
Pricing
Security
API Config
Notifications
Backup
System Configuration
Business Hours
Service Pricing Configuration
| Service Name | Category | Total Fee | Agent Commission | Government Fee | Platform Fee | Status | Actions |
|---|---|---|---|---|---|---|---|
|
Caste Certificate
CERT-001
|
Certificates | (20%) |
System Users
| User Details | Role | Access Level | Last Login | Status | Actions |
|---|---|---|---|---|---|
|
System Administrator
admin@sarkarimithra.gov.in
|
Super Admin | Full Access | Today, 09:00 AM | Active |
System Announcements
System Maintenance Notice
ActiveScheduled maintenance on October 5, 2024 from 11:00 PM to 2:00 AM IST. Services may be temporarily unavailable.
Target: All Users | Created: Sep 28, 2024 | Expires: Oct 6, 2024
New Birth Certificate Service Launched
ScheduledBirth Certificate service is now available on Bharat Mithra. Agents can start processing applications from October 10, 2024.
Target: All Agents | Created: Sep 25, 2024 | Publish: Oct 10, 2024
Agent Network Management
Financial Control Center
Operations Command Center
Service Analytics & Management
Reports & Documentation Center
System Administration & Configuration
Quick Actions
Emergency Broadcast System
District Details
ποΈ
Administrative
0
Taluks
π‘
Coverage
0
Gram Panchayats
π₯
Active
0
Active Agents
π¨βπΌ
Staff
0
Total Staff
Taluks in
District Performance Metrics
π District Performance Chart