Dashboard

🟢 Online
ℹ️
Welcome to Support Dashboard! Handle technical issues, manage agent account problems, monitor system health, and provide troubleshooting assistance. Ensure smooth platform operations for all users.

Open Tickets

🎫
24
Requires attention

Resolved Today

✅
18
Issues fixed

Avg Response Time

⏱️
12 min
First response

System Uptime

📡
99.8%
Last 30 days

Quick Actions

🎫
Create Ticket
New support issue
🔐
Reset Password
Agent account
🔍
System Check
Health status
📢
Announcement
Broadcast message

System Status

Application Server

Healthy
CPU Usage 42%
Memory Usage 68%
Response Time 120ms

Database

Healthy
Connections 145/200
Query Time 8ms
Storage Used 45GB/100GB

Payment Gateway

Slow
Success Rate 94%
Avg Processing 3.2s
Failed Txns 12 today

Recent Support Tickets

Ticket ID Subject Requester Category Priority Status Actions
#TKT-2024-1021 Unable to process application
Application Error 🖥️ Technical 🔴 High ● Open
🎫
Support Ticket Management - Track and resolve all support issues reported by agents and staff. Prioritize critical issues and ensure timely resolution.

All Support Tickets

🔍
Ticket ID Subject Requester Category Priority Status Created Actions
👤
Agent Account Issues - Manage agent-specific problems including password resets, account lockouts, credit issues, and access problems.

Password Resets

🔐
12
Today

Locked Accounts

🔒
3
Need unlock

Credit Issues

💳
5
Pending resolution

Access Requests

🚪
8
Awaiting approval

Agent Issues Queue

Agent Details Issue Type Description GP Reported Status Actions
🔐 Password Reset Forgot password, unable to login Yelahanka GP 30 min ago ● Pending
📡
System Monitoring - Real-time monitoring of platform health, performance metrics, and service availability. Identify and address issues proactively.

Web Application

Operational
Active Users 342
Page Load Time 1.2s
Error Rate 0.02%
Requests/min 458

API Services

Operational
API Calls/min 1,245
Success Rate 99.7%
Avg Latency 45ms
Rate Limits Normal

Government Portals

Degraded
Seva Sindhu ✓ Online
Sakala ⚠ Slow
Bhoomi ✓ Online
E-District ✓ Online

System Logs

[2024-10-01 14:32:15] INFO: User AG-0385 logged in successfully
[2024-10-01 14:31:42] WARNING: Slow response from Sakala portal (3.2s)
[2024-10-01 14:30:55] INFO: Credit purchase completed for AG-0392
[2024-10-01 14:29:33] ERROR: Payment gateway timeout - Transaction ID: TXN2024102345
[2024-10-01 14:28:10] INFO: System backup completed successfully
[2024-10-01 14:27:45] INFO: New application APP-2024-001456 created
📚
Knowledge Base - Documentation and guides for common issues, troubleshooting steps, and platform features. Help agents and staff resolve issues independently.
👤

Account Issues

24 articles

🖥️

Technical Problems

31 articles

💳

Payment & Credits

18 articles

📋

Application Processing

27 articles

🌐

Government Portals

15 articles

🎓

Training Guides

12 articles

Popular Articles

Article Title Category Views Helpful Actions
How to Reset Agent Password 👤 Account 1,245 92%
Troubleshooting Login Issues 🖥️ Technical 987 88%
Credit Purchase Not Reflecting 💳 Payment 756 95%
🔧
Troubleshooting Tools - Diagnostic utilities and quick fixes for common platform issues. Run tests, clear caches, and perform system maintenance tasks.
🔍
Run Diagnostics
System health check
🧹
Clear Cache
Application cache
🔌
Test Connections
Portal connectivity
🔄
Sync Data
Force sync

Common Issues & Solutions

🔴 Login Failures

Users unable to login or getting authentication errors

🟡 Slow Performance

Application loading slowly or timing out

🔵 Payment Issues

Credit purchases failing or not reflecting

📢
System Announcements - Broadcast important messages to all users about maintenance, updates, or service disruptions. Manage and track announcement delivery.

Active Announcements

Title Type Target Audience Start Date End Date Status Actions
Scheduled Maintenance - Oct 5 🔴 Critical All Users Oct 3, 2024 Oct 5, 2024 ● Active
New Feature: Bulk Application Upload 🟡 Info Agents Oct 1, 2024 Oct 7, 2024 ● Active

Announcement History

Title Type Duration Views Actions
System Upgrade Completed Success Sep 25-26, 2024 1,245
📈
Support Reports - Generate and analyze support metrics, ticket resolution rates, system performance reports, and user satisfaction data.

Tickets Resolved

📊
342
This month

Avg Resolution Time

⏱️
2.4 hrs
Per ticket

User Satisfaction

⭐
4.3/5
Support rating

First Contact Resolution

✅
68%
Issues resolved
🎫
Ticket Report
Support analysis
📊
Performance Report
System metrics
👥
User Report
Activity analysis
📋
Custom Report
Build your own