Bharat Mithra - District Dashboard

8

Total Taluks

412

Total Gram Panchayats

385

Active GP Agents

Application Flow Process

GP Agent
Receives citizen request

→

District Case Worker
Processes application

→

Government Portal
Official submission

→

Status Update
Back to GP Agent

🏘️

Total Taluks

✓ All Active

🏠

412

Gram Panchayats

↑ 5 New this year

👥

385

Active GP Agents

! 27 Positions Vacant

🔧

Case Workers

● 38 Online

📞

Telecallers

● 12 Active

📋

3,847

Today's Applications

↑ 15% vs yesterday

💰

₹5.24L

Today's Revenue

↑ 8% Growth

✅

92.4%

Success Rate

↑ 2.1% this week

ℹ️

Important Note: This district manages 412 Gram Panchayats across 8 Taluks. Each GP has a designated agent who collects service requests from citizens. These applications flow directly to our district case workers (not through Taluk offices) for processing on government portals. Application Flow: Citizen → GP Agent → District Case Worker → Government Portal → Status Update → Agent → Citizen.

🔴 Live Activity Feed

📋

2 minutes ago

New Application Submitted

Income Certificate - Koramangala GP (Bengaluru South Taluk) - Agent: Rajesh Kumar - Assigned to CW-001

✅

5 minutes ago

Application Completed

Caste Certificate - APP-2024-98234 - Yelahanka GP (Bengaluru North Taluk) - Processed by CW-002

💰

10 minutes ago

Agent Credit Purchase

Agent AGT-2024-045 added ₹5,000 credits - Jayanagar GP (Bengaluru South Taluk)

📊 Application Trends (Last 7 Days)

📈

Application Trend Chart

💰 Revenue Analysis

💹

Revenue Distribution Chart

🏆 Top Performing Gram Panchayats

Koramangala GP

Bengaluru South Taluk

Agent: Rajesh Kumar

🥇 #1

Today's Applications: 127

Revenue Generated: ₹18,450

Success Rate: 96.2%

Assigned Case Worker: CW-001 (Suresh M)

Yelahanka GP

Bengaluru North Taluk

Agent: Priya Sharma

🥈 #2

Today's Applications: 115

Revenue Generated: ₹16,230

Success Rate: 94.8%

Assigned Case Worker: CW-002 (Manjula K)

Whitefield GP

Bengaluru East Taluk

Agent: Kumar Reddy

🥉 #3

Today's Applications: 108

Revenue Generated: ₹15,120

Success Rate: 93.5%

Assigned Case Worker: CW-003 (Arun Kumar P)

👔

District Managers

● All Active

👥

Assistant Managers

● All Active

🔧

Case Workers

38 Online Now

📞

Telecallers

12 On Calls

💼

Accounting Staff

● All Active

🛠️

Support Staff

2 On Leave

📊

Staff Allocation Formula: • Case Workers: 1 per 10 Gram Panchayats (412 GPs ÷ 42 CWs = ~10 GPs each) • Telecallers: 1 per 30 Gram Panchayats (412 GPs ÷ 14 TCs = ~30 GPs each) • Management: District Manager oversees all operations with Assistant Managers handling specific zones

👔 District Management Team

Rajesh Kumar Singh

District Manager

EMP-DM-001

● Online

Reporting to: State Head

Manages: All 412 GPs

Phone: +91 98765 43210

Experience: 12 Years

Priya Sharma

Deputy District Manager

EMP-DDM-001

● Online

Reporting to: District Manager

Focus Area: Operations

Phone: +91 98765 43211

Experience: 8 Years

Suresh Babu

Accounting Manager

EMP-ACC-001

● Online

Reporting to: District Manager

Handles: Financial Operations

Phone: +91 98765 43212

Experience: 10 Years

🔧 Case Workers - The Backbone of Operations

ℹ️

Case Worker Role Clarity: Each case worker is assigned ~10 Gram Panchayats. They receive applications directly from GP agents, process them on government portals (Seva Sindhu, Sakala, etc.), track status, and update the system. They are the critical link between GP agents and government services. No Taluk-level processing - applications flow directly from GP to District Case Workers.

ID	Name	Assigned GPs	GP Names (Taluk)	Active Cases	Completed Today	Pending	Avg Time	Success Rate	Status
CW-001	Suresh M	10 GPs	Koramangala (South), Jayanagar (South), BTM Layout (South), JP Nagar (South), Banashankari (South), Basavanagudi (South), Wilson Garden (South), Adugodi (South), Girinagar (South), Thyagarajanagar (South)	45	32	13	2.3 hrs	95.2%	Online
CW-002	Manjula K	12 GPs	Yelahanka (North), Jakkur (North), Hebbal (North), Vidyaranyapura (North), Sahakaranagar (North), Byatarayanapura (North), Kodigehalli (North), Thanisandra (North), Rachenahalli (North), Kogilu (North), Agrahara (North), Allalasandra (North)	52	38	14	2.1 hrs	96.8%	Online
CW-003	Arun Kumar P	9 GPs	Whitefield (East), Marathahalli (East), Varthur (East), Kundalahalli (East), Bellandur (East), Sarjapur (East), HAL (East), Domlur (East), Indiranagar (East)	38	28	10	2.5 hrs	92.1%	Break

Average Processing Time

2.3 hrs

Per application

Today's Completion

1,423

Applications processed

Average Success Rate

94.5%

Across all workers

Workload Balance

Optimal

~10 GPs per worker

📞 Telecaller Support Team

ℹ️

Telecaller Role Clarity: Each telecaller supports ~30 Gram Panchayats. They handle: • Inbound calls: Status inquiries from citizens and agents • Outbound calls: Application updates, document requirements, completion notifications • Technical support: Help agents with dashboard issues, credit problems • Escalation handling: Urgent cases, complaints, special requests

Today's Calls

847

Total handled

Avg Call Time

3.2 min

Per call

Resolution Rate

78%

First call resolution

Satisfaction

4.2/5

Customer rating

Anitha R

Senior Telecaller

TC-001 • Handles 30 GPs (North Zone)

📞 On Call

Calls Today: 67

Languages: Kannada, Hindi, English

Resolution Rate: 82%

Workload:

Moderate

Kumar S

Telecaller

TC-002 • Handles 28 GPs (South Zone)

● Available

Calls Today: 54

Languages: Kannada, Tamil, English

Resolution Rate: 75%

Workload:

Low

Deepa M

Telecaller

TC-003 • Handles 32 GPs (East Zone)

☕ Break

Calls Today: 48

Languages: Kannada, Telugu, English

Resolution Rate: 79%

Workload:

Moderate

🏘️ Taluk & Gram Panchayat Structure

📍

Administrative Structure: Bengaluru Urban district has 8 Taluks with 412 Gram Panchayats. Important: Taluks are administrative divisions for organizational purposes only. Applications flow directly from GP Agents to District Case Workers, not through Taluk offices. Each GP has one agent, and multiple GPs are assigned to one case worker at the district level.

Bengaluru North

52 Gram Panchayats

Active

Active Agents: 48/52

Vacant Positions: 4

Today's Apps: 487

Revenue: ₹72,450

Bengaluru South

48 Gram Panchayats

Active

Active Agents: 46/48

Vacant Positions: 2

Today's Apps: 523

Revenue: ₹78,230

Bengaluru East

56 Gram Panchayats

Active

Active Agents: 50/56

Vacant Positions: 6

Today's Apps: 612

Revenue: ₹91,560

Bengaluru West

45 Gram Panchayats

Active

Active Agents: 43/45

Vacant Positions: 2

Today's Apps: 425

Revenue: ₹63,750

Anekal

58 Gram Panchayats

Active

Active Agents: 55/58

Vacant Positions: 3

Today's Apps: 378

Revenue: ₹52,920

Yelahanka

49 Gram Panchayats

Active

Active Agents: 44/49

Vacant Positions: 5

Today's Apps: 412

Revenue: ₹57,680

Nelamangala

54 Gram Panchayats

Active

Active Agents: 50/54

Vacant Positions: 4

Today's Apps: 389

Revenue: ₹54,460

Doddaballapur

50 Gram Panchayats

Active

Active Agents: 47/50

Vacant Positions: 3

Today's Apps: 365

Revenue: ₹51,100

📊 District Hierarchy Structure

Bengaluru Urban District (412 GPs • 385 Active Agents • 27 Vacant)

Bengaluru North Taluk (52 GPs • 48 Active • 4 Vacant)

Bengaluru South Taluk (48 GPs • 46 Active • 2 Vacant)

View All Taluks...

🔍 Gram Panchayat Search & Management

GP Code	Gram Panchayat Name	Taluk	Agent Name	Agent Status	Case Worker	Telecaller	Population	Today's Apps
GP-BN-001	Yelahanka	Bengaluru North	Priya Sharma	Active	CW-002 (Manjula K)	TC-001 (Anitha R)	15,234	23
GP-BS-001	Koramangala	Bengaluru South	Rajesh Kumar	Active	CW-001 (Suresh M)	TC-002 (Kumar S)	28,456	45
GP-BE-003	Whitefield	Bengaluru East	Kumar Reddy	Active	CW-003 (Arun Kumar P)	TC-003 (Deepa M)	32,100	52
GP-BN-003	Hebbal	Bengaluru North	Position Vacant	Vacant	CW-002 (Manjula K)	TC-001 (Anitha R)	18,900	0

📋 Application Flow Management

Detailed Application Flow Process

1. Citizen
Approaches GP Agent

→

2. GP Agent
Submits application
Credits deducted

→

3. District Case Worker
Receives & processes
(Assigned by GP)

→

4. Government Portal
Seva Sindhu/Sakala
Official submission

↓

8. Citizen
Receives service

←

7. GP Agent
Notifies citizen

←

6. Case Worker
Updates status

←

5. Portal Response
Application processed

Total Today

3,847

Applications received

Pending

892

Awaiting processing

Processing

1,423

Being processed

Completed

1,532

Delivered today

🔄

Key Process Points: • GP Agents use credits to submit applications (deducted per service) • Applications automatically assigned to case workers based on GP mapping • Case workers process on actual government portals • Status updates flow back through the system • Agents get notifications when applications are completed • No Taluk-level intervention - direct GP to District flow

Application ID	Service Type	Citizen Name	GP/Agent	Taluk	Submitted	Status	Case Worker	Expected Date
APP-2024-98765	Caste Certificate	Arun Kumar	Koramangala / Rajesh Kumar	Bengaluru South	10:30 AM	Processing	CW-001 (Suresh M)	Oct 2, 2024
APP-2024-98766	Income Certificate	Priya Reddy	Yelahanka / Priya Sharma	Bengaluru North	10:45 AM	Completed	CW-002 (Manjula K)	Delivered
APP-2024-98767	Residence Certificate	Mohammed Ali	Whitefield / Kumar Reddy	Bengaluru East	11:00 AM	Pending	CW-003 (Arun Kumar P)	Oct 3, 2024
APP-2024-98768	Birth Certificate	Lakshmi Devi	Jayanagar / Meena S	Bengaluru South	11:15 AM	Query Raised	CW-001 (Suresh M)	Pending Docs

📊 Service-wise Application Breakdown

Caste Certificate

1,234

32% of total

Income Certificate

987

26% of total

Residence Certificate

756

20% of total

Other Services

870

22% of total

👥 Case Worker Workload Distribution

📊

Workload Analysis: Applications are distributed among case workers based on their assigned GPs. Each case worker handles applications only from their designated Gram Panchayats. Current average: ~92 applications per case worker per day.

Case Worker	Assigned GPs	Today's Total	Pending	Processing	Completed	Query Raised	Workload
CW-001 (Suresh M)	10 GPs	95	18	32	42	3	High
CW-002 (Manjula K)	12 GPs	112	24	38	48	2	High
CW-003 (Arun Kumar P)	9 GPs	78	12	28	35	3	Medium

👤 Gram Panchayat Agents Management

👥

385

Active Agents

↑ 12 new this month

⚠️

Vacant Positions

! Need recruitment

💰

₹3,450

Avg Wallet Balance

→ Stable

⭐

4.3/5

Avg Agent Rating

↑ 0.2 improvement

📋

Avg Apps/Agent/Day

↑ Good performance

🎯

92%

Service Coverage

! 27 GPs uncovered

💡

Agent Role & Revenue Model: • Agents purchase dashboard access and buy credits to process applications • Credits are deducted per service (e.g., ₹150 for Caste Certificate) • Agents earn commission (typically 20%) on each successful application • They are the primary contact point for citizens in their Gram Panchayat • Each GP has only one authorized agent - no competition within GP

Agent ID	Name	Gram Panchayat	Taluk	Contact	Status	Today's Apps	Wallet Balance	Commission Earned	Success Rate	Rating
AGT-2024-001	Rajesh Kumar	Koramangala GP	Bengaluru South	+91 98765 43210	Active	27	₹4,850	₹540 (Today)	96%	⭐ 4.8
AGT-2024-002	Priya Sharma	Yelahanka GP	Bengaluru North	+91 98765 43211	Active	23	₹3,230	₹460 (Today)	94%	⭐ 4.5
AGT-2024-003	Kumar Reddy	Whitefield GP	Bengaluru East	+91 98765 43212	Active	19	₹820	₹380 (Today)	92%	⭐ 4.2
AGT-2024-015	Meena S	Jayanagar GP	Bengaluru South	+91 98765 43225	Inactive	0	₹120	₹0 (Today)	-	⭐ 3.8

🏆 Top Performing Agents (This Month)

Rajesh Kumar - Koramangala GP

Applications: 584 | Revenue: ₹87,600 | Commission: ₹17,520 | Success: 96%

Priya Sharma - Yelahanka GP

Applications: 512 | Revenue: ₹76,800 | Commission: ₹15,360 | Success: 94%

Suresh M - JP Nagar GP

Applications: 489 | Revenue: ₹73,350 | Commission: ₹14,670 | Success: 93%

⚠️ Agents Needing Attention

💸

Critical Low Balance: 8 agents have wallet balance below ₹500. They may face service disruption. Immediate recharge required.

⚠️

Low Activity Alert: 12 agents haven't processed any applications in last 7 days. Follow up required - possible technical issues or low demand.

📉

Performance Drop: 5 agents showing declining success rates. Consider training intervention or support session.

🚫

Vacant Positions: 27 Gram Panchayats don't have agents. Citizens in these areas cannot access services. Urgent recruitment needed.

⚙️ Service Management

💡

Service Pricing Structure: • Service Fee: Total amount deducted from agent's wallet per application • Government Fee: Amount remitted to government portal • Agent Commission: Typically 20% of service fee (agent's earning) • Platform Fee: Remaining amount for platform operations

📜 Caste Certificate

Revenue Department

SRV-CERT-001

Active

Service Fee: ₹150

Agent Commission: ₹30 (20%)

Government Fee: ₹100

Processing Time: 2-3 days

Today's Count: 1,234

💰 Income Certificate

Revenue Department

SRV-CERT-002

Active

Service Fee: ₹200

Agent Commission: ₹40 (20%)

Government Fee: ₹130

Processing Time: 3-5 days

Today's Count: 987

👶 Birth Certificate

Municipal Corporation

SRV-CERT-004

Active

Service Fee: ₹150

Agent Commission: ₹30 (20%)

Government Fee: ₹100

Processing Time: 2-4 days

Today's Count: 234

⚰️ Death Certificate

Municipal Corporation

SRV-CERT-005

Active

Service Fee: ₹100

Agent Commission: ₹20 (20%)

Government Fee: ₹60

Processing Time: 1-2 days

Today's Count: 87

📋 OBC Certificate

Revenue Department

SRV-CERT-006

Active

Service Fee: ₹150

Agent Commission: ₹30 (20%)

Government Fee: ₹100

Processing Time: 3-5 days

Today's Count: 156

📋 All Services Configuration

Service Code	Service Name	Category	Department	Service Fee	Agent Commission	Govt Fee	Platform Fee	SLA (Days)	Status	Actions
SRV-CERT-001	Caste Certificate	Certificates	Revenue	₹150	₹30 (20%)	₹100	₹20	2-3	Active
SRV-CERT-002	Income Certificate	Certificates	Revenue	₹200	₹40 (20%)	₹130	₹30	3-5	Active

📄 Document Requirements by Service

Caste Certificate

Aadhaar Card (Mandatory)

Ration Card

School Certificate / Birth Certificate

Parent's Caste Certificate

Self Declaration Form

Income Certificate

Aadhaar Card (Mandatory)

Salary Slip / Income Proof

Bank Statements (6 months)

Tax Returns (if applicable)

Employer Certificate (if employed)

Self Declaration Form

💳 District Financial Management

Today's Collection

₹5,24,678

From 3,847 applications

Services Availed Amount

₹1,04,936

Through agents

Government Fees

₹3,49,785

To be remitted

Platform Revenue

₹69,957

Net earnings

💰

Revenue Distribution: • Service Fee: Total amount charged to agent • Agent Commission (20%): Agent's earning per application • Government Fee: Amount to be remitted to government portal • Platform Fee: Bharat Mithra's operational revenue Example: ₹150 service = ₹30 agent + ₹100 government + ₹20 platform

📈 Revenue Trends (Last 30 Days)

📊

Daily Revenue Chart

💰 Service-wise Revenue Split

🍩

Revenue Distribution Pie Chart

📋 Recent Transactions

Transaction ID	Date & Time	Type	Agent/GP	Service	Debit	Credit	Balance	Status
TXN-2024-12456	Today, 11:30 AM	Credit Purchase	Rajesh Kumar / Koramangala	-	-	+₹5,000	₹9,850	Success
TXN-2024-12457	Today, 11:25 AM	Service Fee	Koramangala GP	Caste Certificate	-₹150	-	₹4,850	Processed
TXN-2024-12458	Today, 11:20 AM	Agent Commission	Rajesh Kumar	Caste Certificate	-	+₹30	-	Credited

🏘️ Taluk-wise Revenue Summary (Today)

Taluk	Total GPs	Active Agents	Today's Applications	Total Revenue	Agent Commission	Govt Fees	Platform Revenue	Growth
Bengaluru North	52	48	487	₹72,450	₹14,490	₹48,300	₹9,660	↑ 12%
Bengaluru South	48	46	523	₹78,230	₹15,646	₹52,153	₹10,431	↑ 8%
Bengaluru East	56	50	612	₹91,560	₹18,312	₹61,040	₹12,208	↑ 15%
Bengaluru West	45	43	425	₹63,750	₹12,750	₹42,500	₹8,500	↓ 3%
Total	412	385	3,847	₹5,24,678	₹1,04,936	₹3,49,785	₹69,957	↑ 10%

💳 Agent Wallet Management

⚠️

Low Balance Alerts: 12 agents have wallet balance below ₹500. Send bulk notification for recharge to avoid service disruption.

Agent Name	GP Name	Current Balance	Last Recharge	Today's Usage	Status	Actions
Kumar Reddy	Whitefield GP	₹820	5 days ago	₹380	Low Balance
Meena S	Jayanagar GP	₹120	15 days ago	₹0	Critical

📈 District Reports & Analytics

📊 Daily Operations Report

Comprehensive daily summary

Complete overview of applications, revenue, staff performance, and key metrics for all 412 GPs

Last generated: 2 hours ago

💰 Financial Report

Revenue & commission analysis

Agent transactions, government remittances, platform revenue, and settlement status

Monthly report ready

👥 Staff Performance

Case worker & telecaller analytics

Workload distribution, processing times, success rates, and productivity metrics

Weekly analysis available

👤 GP Agent Analytics

Agent performance & rankings

Agent-wise application counts, revenue generation, success rates, and wallet status

Updated daily

🏘️ Taluk Comparison

Performance by taluk

Comparative analysis of 8 taluks with rankings, coverage gaps, and growth metrics

Monthly comparison

📑 Compliance Report

SLA & quality metrics

SLA adherence, document compliance, query resolution, and audit readiness

Quarterly report

🎯 District Key Performance Indicators

GP Coverage

93.4%

385/412 GPs Active

Application Success Rate

92.4%

Above target (90%)

Avg Processing Time

2.3 hrs

Within SLA

Staff Utilization

87%

Optimal workload

📈 Monthly Trend Analysis

📊

Applications & Revenue Trends

🎯 Service Performance Matrix

📉

Service-wise Success Rates

💡 Quick Insights & Recommendations

📈

Revenue Growth Opportunity

27 vacant GP positions represent potential ₹40.5L monthly revenue loss. Priority recruitment in Bengaluru East (6 vacancies)

⚠️

Workload Imbalance

CW-002 handling 12 GPs vs average 10. Consider redistributing 2 GPs to balance workload

💰

Agent Wallet Crisis

8 agents with critical balance (<₹500). Implement auto-recharge reminders at ₹1000 threshold